5. What is the frequency of consumable refills?
The frequency of consumable refills depends on your sales performance. The more products you sell, the quicker you will deplete your materials, necessitating more frequent replenishment of the machine.
- The machine can be loaded with 8KG of sugar and 260 paper sticks.
- A fully-loaded machine can produce 260 cotton candies.
- As a general guideline, we recommend refilling the machine every 3 to 4 days. You can conveniently monitor the status of the materials through our cloud system using your computer or smartphone.
6. What is involved in the maintenance process?
- Machine maintenance primarily includes refilling sugar, paper sticks, and water, as well as emptying the wastewater tank. Additionally, it entails cleaning the heating burner and window glass.
- The purpose of maintenance is to ensure the machine remains clean and enhance consumer interest. We recommend performing maintenance simultaneously while refilling consumables.
- To assist you, we provide a maintenance video that guides you through the process. The total maintenance time typically takes less than 15 minutes.
7. Are you capable of providing OEM services?
Absolutely! We offer the option to customize the machine stickers, logos, lightboxes, and language according to your requirements, and this customization is provided at no extra cost. Please note that the production time may be extended by 1 to 3 days to accommodate the customization process.
8. How long does it take to receive the machine?
- The machine is usually manufactured within a production time of 10-15 days.
- If you require customization, please allow an extra 1-3 days.
- Once the machine is ready, shipping typically takes around 30 days. Taking these factors into account, you can anticipate receiving the machine in approximately one and a half months.
9. What is the warranty coverage for the machine?
- We provide a one-year warranty for the machine. Additionally, our technical support is available throughout the lifetime of the machine.
- Rest assured that we utilize high-quality components from reputable imported brands, eliminating concerns about operation.
- In the event of any issues, we will promptly send exchange parts directly to you, saving time and allowing for continued stable operation. There is no need to return the faulty part before receiving a new one.
- To further ensure your smooth operation, we also provide additional spare parts and consumables free of charge.