10 FAQs on Importing Vending Machines from China

2024-01-31

1. Q: What is the process to buy/import from you?

A: 1. Contact us, select the machines you like, and discuss detailed requirements.
2. We will send you an invoice after confirming the details.
3. Pay a 50% deposit, with the balance due before shipment.
4. Either we or the customer will arrange shipment after production, and the customer can wait for the machine's delivery.
5. We will send a user manual and provide tech support for setting up the vending machine.

2. Q: How much is the shipping cost? How is shipment and customs handled?

A: We can arrange door-to-door or port transportation based on demand. Provide us with your detailed address and zip code, and we will check the shipping cost for you.

3. Q: What happens if the vending machine fails, and how do I fix it?

A: Generally, we provide an 18-month warranty after production. We can create a service chat group on WhatsApp/WeChat. Free spare parts and shipping are provided if any part fails.

4. Q: How do I set up the machine?

A: We will send you a user manual, and video instructions will be provided.

5. Q: Does the machine come as a complete unit, or do I need to assemble it?

A: It comes as a complete machine.

6. Q: Can I add my logo to the machine?

A: Yes, you can design a custom logo, and you can upload it to the vending machine screen.

7. Q: Can I check the inventory remotely?

A: Yes, you can check real-time inventory, sales, and temperature from your mobile device through our smart vending system.

8. Q: What is your lead time?

A: For some models with materials in stock, the lead time is 20-30 days. For other models, the production lead time is 30-50 days.

9. Q: What is your advantage compared to other suppliers?

A: We aim to provide the most competitive vending machines in the market. Our models often have better design and software features. We can send you a comparison form for details. Our in-house software team allows you to make customization if needed.

10. Q: Is there a monthly fee for your smart vending software?

A: Currently, all our smart vending software features are free of cost. However, some additional value features may be charged at 5 USD per month in the future. Please contact our sales manager for details.

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